Privacy Policy
Last Updated: 4 September 2026
At Deep Tea, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, contact us, create an account, or place an order, we may collect certain information including:
- Full Name
- Email Address
- Mobile/Phone Number
- Billing Address
- Shipping Address
- Order and Purchase Information
- Payment and Transaction Details
- IP Address
- Browser and Device Information
- Website Usage Information
- Customer Support Messages
- Any other information voluntarily provided by you
We do not directly store sensitive information such as your complete debit/credit card number, CVV, UPI PIN, OTP, or internet banking password.
2. How We Use Your Information
Deep Tea may use your information for purposes including:
- Processing and confirming orders
- Delivering products to your address
- Providing order and shipping updates
- Processing payments, refunds, returns, or cancellations
- Responding to customer queries
- Providing customer support
- Improving our products and website experience
- Preventing fraud and unauthorized activities
- Maintaining transaction and business records
- Sending promotional messages, offers, or product updates where permitted
- Complying with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed through third-party payment gateways or financial service providers.
Deep Tea does not directly store your complete card details, CVV, UPI PIN, banking passwords, or other sensitive payment credentials.
Payment processing is subject to the terms, privacy policies, and security practices of the respective payment service provider.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may help us:
- Remember your preferences
- Maintain shopping cart information
- Understand visitor behaviour
- Analyze website traffic
- Improve website performance
- Provide relevant advertisements and promotions
You may disable cookies from your browser settings. However, some website features may not function correctly if cookies are disabled.
5. Sharing of Personal Information
Deep Tea does not sell or rent your personal information to third parties.
We may share necessary information with trusted third parties such as:
- Courier and logistics companies
- Payment gateway providers
- Website hosting providers
- IT and technical service providers
- Marketing and analytics platforms
- Customer support service providers
- Government or regulatory authorities where legally required
Only information reasonably necessary for providing the relevant service will be shared.
6. Shipping and Delivery Information
For processing and delivering your order, we may share information such as your:
- Name
- Phone Number
- Shipping Address
- Order Details
with our courier, logistics, and delivery partners.
This information is used only for order fulfilment, delivery, tracking, and related communication.
7. Data Security
We take reasonable technical, administrative, and organizational measures to protect your personal information against:
- Unauthorized access
- Loss or misuse
- Unauthorized disclosure
- Modification
- Destruction
However, no online platform or electronic transmission method can guarantee absolute security.
8. Marketing Communications
With your consent or where legally permitted, Deep Tea may contact you regarding:
- New products
- Special offers
- Discounts
- Promotional campaigns
- Product launches
- Order-related information
You may opt out of promotional communications at any time by contacting us or using an unsubscribe option where available.
Transactional communications related to your orders may still be sent when necessary.
9. Third-Party Services and Links
Our website may contain links to third-party websites, services, payment gateways, or social media platforms.
Deep Tea is not responsible for the privacy practices, content, security, or policies of such third-party services.
We recommend reviewing their respective privacy policies before providing personal information.
10. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete transactions
- Fulfil orders
- Provide customer support
- Maintain business and accounting records
- Resolve disputes
- Prevent fraud
- Meet tax or legal obligations
Information that is no longer required may be deleted, anonymized, or securely archived as appropriate.
11. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of incorrect information
- Update your personal details
- Request deletion of eligible personal information
- Withdraw consent for certain uses of your information
- Opt out of promotional communications
To exercise these rights, please contact Deep Tea using the details provided below.
12. Children's Privacy
Our website is intended for general customers and is not designed to knowingly collect personal information from children without appropriate parental or guardian consent.
If we become aware that personal information of a child has been collected improperly, we may take reasonable steps to delete it.
13. Legal Disclosure
We may disclose personal information if required to do so by:
- Applicable law
- Court order
- Government authority
- Regulatory agency
- Legal proceedings
We may also disclose information where reasonably necessary to protect Deep Tea, its customers, or others against fraud, security threats, or unlawful activity.
14. Changes to This Privacy Policy
Deep Tea reserves the right to update or modify this Privacy Policy from time to time.
Any changes will be published on this page along with the revised “Last Updated” date.
We encourage customers to review this Privacy Policy periodically.
15. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Deep Tea
Customer Care: +91 79061 97272
Phone: 0121 433 2978
Email: customercare@deeptea.in
Address: C 119, Delhi Rd, Major Dhyanchand Nagar, Surya Palace Colony, Meerut, Uttar Pradesh 250002
