Terms of Service
Last Updated: 4 September 2026
Welcome to Deep Tea. These Terms of Service govern your access to and use of our website, products, and services. By accessing deeptea.in, creating an account, or placing an order, you agree to these Terms of Service.
Please read these terms carefully before using our website.
1. General Terms
This website is operated by Deep Tea. Throughout the website, the terms “we”, “us”, and “our” refer to Deep Tea.
By accessing or using our website, you agree to comply with these Terms of Service, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies displayed on the website.
If you do not agree with these terms, please do not use our website or services.
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are using the website on behalf of another person or organization, you confirm that you have the authority to accept these terms on their behalf.
3. Products and Services
Deep Tea offers tea and related products through its website.
We make reasonable efforts to ensure that product:
- Images
- Descriptions
- Prices
- Availability
- Ingredients
- Packaging information
are accurate.
However, actual product packaging, appearance, colour, or presentation may vary slightly from images displayed on the website.
We reserve the right to modify, discontinue, or update any product without prior notice.
4. Product Availability
All orders are subject to product availability.
If a product becomes unavailable after you place an order, we may:
- Cancel the affected product or order
- Contact you regarding an alternative
- Issue an applicable refund
Deep Tea reserves the right to limit product quantities or refuse an order where reasonably necessary.
5. Pricing
All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may be changed at any time without prior notice.
The price applicable to your purchase will generally be the price displayed at the time the order is successfully placed.
Any applicable:
- Taxes
- Shipping charges
- Delivery fees
- COD charges
- Other applicable charges
will be displayed during checkout where applicable.
6. Orders
Placing an order on our website does not automatically guarantee acceptance of the order.
An order may be subject to verification, product availability, payment confirmation, and delivery serviceability.
We reserve the right to cancel or refuse an order in situations including:
- Product unavailability
- Incorrect pricing
- Payment failure
- Suspected fraudulent activity
- Incorrect customer information
- Delivery restrictions
- Technical errors
If payment has already been collected for an order cancelled by Deep Tea, an applicable refund will be processed.
7. Payment
Customers must provide accurate payment information while completing a purchase.
Payments may be processed through third-party payment gateways and service providers.
Deep Tea does not directly store sensitive payment credentials such as:
- UPI PIN
- CVV
- OTP
- Internet banking passwords
- Complete payment-card security credentials
Your payment may also be subject to the terms and policies of the relevant payment provider.
8. Cash on Delivery
Cash on Delivery may be available for eligible orders and serviceable locations.
Deep Tea reserves the right to:
- Restrict COD availability
- Set order-value limits
- Request order verification
- Disable COD for certain locations or customers
where reasonably required.
9. Shipping and Delivery
Orders will be shipped according to our Shipping Policy.
Estimated delivery periods are indicative and may vary because of courier operations, customer location, public holidays, weather, operational issues, or circumstances outside our reasonable control.
Customers are responsible for providing a correct:
- Name
- Mobile number
- Shipping address
- PIN code
Deep Tea will not be responsible for delays caused by incorrect or incomplete information provided by the customer.
10. Returns and Refunds
Returns, replacements, and refunds are handled according to our Return and Refund Policy.
Customers should review that policy before placing an order.
As food and tea products are consumable goods, certain items may not be eligible for return after being opened or used except in cases involving an eligible damaged, defective, or incorrect product.
11. Order Cancellation
Customers should request cancellation before an order is dispatched.
Once an order has been shipped, cancellation may not be possible.
Approved cancellations and refunds will be handled according to applicable Deep Tea policies.
12. Accuracy of Account Information
You agree to provide current, complete, and accurate information when:
- Creating an account
- Placing an order
- Making a payment
- Contacting customer support
You are responsible for keeping your account details updated.
13. Account Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
You should immediately contact Deep Tea if you suspect unauthorized use of your account.
Deep Tea will not be responsible for losses resulting from your failure to reasonably secure your account credentials.
14. Promotions, Coupons and Discounts
Promotional codes, discounts, coupons, and special offers may be subject to additional conditions.
Unless otherwise stated:
- Offers may be available for a limited period.
- Offers may apply only to selected products.
- One coupon may be permitted per order.
- Coupons may not be exchangeable for cash.
- Promotions may be modified or withdrawn where reasonably necessary.
Any specific promotional terms displayed with an offer will also apply.
15. Prohibited Use
You must not use our website:
- For unlawful or fraudulent activities
- To submit false information
- To interfere with website security
- To introduce viruses, malware, or harmful code
- To attempt unauthorized access to systems or accounts
- To copy website content for unauthorized commercial use
- To impersonate another individual or entity
- To interfere with another customer's use of the website
We may restrict access where these terms are violated.
16. Intellectual Property Rights
Unless otherwise stated, all content available on the Deep Tea website, including:
- Brand name
- Logo
- Product images
- Graphics
- Website design
- Text
- Videos
- Product descriptions
- Marketing materials
belongs to Deep Tea or is used with appropriate authorization.
Content may not be copied, reproduced, republished, distributed, or commercially exploited without prior permission.
17. Third-Party Services
Our website may use third-party services including:
- Payment gateways
- Courier companies
- Analytics platforms
- Marketing tools
- Hosting providers
- Social media services
Deep Tea is not responsible for the independent terms, privacy practices, availability, or actions of third-party providers.
18. Website Availability
We aim to keep our website available and functioning properly.
However, access may occasionally be interrupted because of:
- Maintenance
- Updates
- Technical problems
- Server downtime
- Internet outages
- Events beyond our reasonable control
We do not guarantee uninterrupted availability of the website at all times.
19. Limitation of Liability
To the extent permitted by applicable law, Deep Tea will not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use our website or services.
Nothing in these terms is intended to exclude any rights or liabilities that cannot legally be excluded under applicable Indian law.
20. Product Use
Customers should read product labels, ingredients, preparation instructions, warnings, and storage information before consumption.
Information provided on the website is intended for general product information and should not be treated as professional medical advice.
If you have allergies, dietary restrictions, or health-related concerns, please review the product information carefully and seek appropriate professional advice where necessary.
21. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
22. Changes to These Terms
Deep Tea may update these Terms of Service from time to time.
Updated terms will be published on this page with the revised “Last Updated” date.
Continued use of our website after changes are published will be subject to the updated terms.
23. Governing Law
These Terms of Service will be governed by applicable laws of India.
Subject to applicable consumer-protection laws, disputes arising from use of the website or services will be subject to the jurisdiction of the competent courts applicable to Deep Tea's business location.
24. Contact Us
For questions regarding these Terms of Service, orders, or our services, please contact:
Deep Tea
Customer Care: +91 79061 97272
Phone: 0121 433 2978
Email: customercare@deeptea.in
Address: C 119, Delhi Rd, Major Dhyanchand Nagar, Surya Palace Colony, Meerut, Uttar Pradesh 250002
Website: https://deeptea.in/
