Return and Refund Policy

Last Updated: 4 September 2026

At Deep Tea, customer satisfaction is important to us. We take care to ensure that our products are packed and delivered in good condition. If you receive a damaged or defective product, you may request a return or replacement in accordance with this policy.

Deep Tea currently states that it offers a 7-day return and replacement policy for damaged or defective products.

1. Return Eligibility

A return or replacement request may be accepted if:

• The product received is damaged.
• The product is defective.
• The product delivered is different from the product ordered.
• The package is received in a damaged condition that affects the product.
• The request is raised within 7 days of delivery.

2. Products Not Eligible for Return

Returns or refunds may not be accepted in the following situations:

• The return request is made after 7 days from delivery.
• The product has been opened, used, consumed, or altered, unless the issue relates to a genuine defect.
• The product has been damaged after delivery due to improper handling or storage.
• The customer ordered an incorrect product, quantity, or variant.
• The original packaging, labels, or relevant proof of purchase are unavailable.
• The issue is based only on personal taste or preference when the product itself is not defective.

Because tea is a consumable food product, returns may be restricted for hygiene and safety reasons once the package has been opened, except where the product is defective or damaged.

3. How to Request a Return or Replacement

To request a return or replacement, please contact our customer support team within 7 days of receiving your order.

Please provide:

• Your name
• Order number
• Registered mobile number or email
• Reason for the return/replacement
• Clear photographs of the damaged or defective product
• Photographs of the outer packaging, if applicable
• An unboxing video, if available

Our team may review the request before approving a return, replacement, or refund.

4. Replacement

If your request is approved, Deep Tea may provide a replacement for the damaged or defective product, subject to product availability.

If the same product is unavailable, we may offer an alternative solution or refund, as applicable.

5. Refunds

If a refund is approved, it will generally be processed to the original payment method used for the order.

The time taken for the refunded amount to appear in your bank account, card, UPI account, or wallet may depend on the payment provider or banking institution.

Any applicable shipping, COD, or handling charges may be non-refundable unless the return results from an error by Deep Tea or a damaged/defective shipment.

6. Cash on Delivery Orders

For eligible Cash on Delivery orders, approved refunds may be processed through a bank transfer, UPI, or another available payment method.

Customers may be asked to provide the required refund details.

7. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days.

After verification, we may arrange a replacement or provide another suitable resolution.

8. Damaged Product

If your product arrives damaged, please notify us as soon as possible.

For faster verification, please keep:

• The product
• Original packaging
• Shipping label
• Invoice/order details
• Photos or video showing the damage

Please do not discard the product or packaging until your complaint has been reviewed.

9. Return Shipping

Where a return is approved because of a damaged, defective, or incorrectly supplied product, Deep Tea may provide return instructions or arrange pickup where available.

For any return accepted for reasons not attributable to Deep Tea, applicable return-shipping charges may be borne by the customer.

10. Order Cancellation

Orders that have already been shipped may not be eligible for cancellation.

Cancellation requests should be made as soon as possible before dispatch. Any approved cancellation refund will be processed according to the original payment method and applicable payment-provider timelines.

11. Refund Delays

If your refund has been approved but has not appeared after the expected processing period, please:

1. Check your bank or payment account.
2. Contact your bank/payment provider.
3. Contact Deep Tea customer support with your order details.

12. Contact Us

For return, replacement, or refund assistance, contact:

Deep Tea
Customer Care: +91 79061 97272
Phone: 0121 433 2978
Email: customercare@deeptea.in
Address: C 119, Delhi Rd, Major Dhyanchand Nagar, Surya Palace Colony, Meerut, Uttar Pradesh 250002
Website: deeptea.in